The Hidden Cost of Scaling Your Restoration Business
I saw how much satisfaction my Dad received from his construction business growing up. I also saw the stress of it. The late nights. The slow years, and the busy times. The stress of hiring to scale and effort to keep money flowing when construction projects are completed is exciting – and challenging. That is where we come in.
You’re a restoration contractor. You restore disasters and bring homes back to life. It’s noble work, and down right dangerous at times for first responders. But you’ve learned that scaling your business only increases your payroll, overhead, and the time you spend fighting adjuster rebuttals slowing down your cash flow.
The Toughest Challenge: Getting Paid Fairly
Restoration business owners accept the risks associated with buildings damaged by floods, fire or storms. Your technicians do the work safely, meeting certified standards of care set by the IICRC.
But the next challenge comes later: getting paid.
This struggle, whether it’s chasing payment for the water extraction, demo, or bio hazard cleanup, remains a top issue restorers report today, just as it was when we founded Restoration Insurance Billing, LLC (RiB) in 2014. The hardest part of your job isn’t necessarily the physical labor or identifying materials and the cost of skilled labor…it’s the fight to get the adjuster on the same page. You’ve been on the job site.
Every time a major storm hits, you want to Scale Mitigation and Billing Revenue to help more people. But scaling only adds to your fixed expenses, and mountains of paperwork, follow-up calls, and frustrating emails to get paid. You spend hours defending your scope of work just to fight off adjuster rebuttals slowing you down.
That is likely not the best use of your time. By outsourcing the claims process to restoration billing experts, you reduce your expenses, make more money quickly, and get back time to stay ahead of market shifts and operational expectations.
Adjuster Headaches Cost You Real Dollars
Imagine how much time and money you lose every single week dealing with billing problems:
- Phone Tag: Calling adjusters over and over. They delay, they low-pay, or they ghost you completely.
- Documentation Stress: Making sure your Xactimate estimate is perfect, finding the right photos, and writing detailed rebuttal letters.
- Sending the Invoice to Adjusters: Organizing your invoice packet, direction to pay, and scope of work to show the adjuster the amount charged for restoration services.
- Settling for Less: You need cash flow, so you end up taking less money than you earned just to close the file and move on. It’s an emotional process and they know it.
The wasted time isn’t just annoying, it steals from your business growth plan and profits. Worse, it pulls you away from training your team, finding new jobs, and spending time with your family in between emergency service calls.
The Expert Claim Solution: Let Our Team Work with Adjusters For You
You’ve done the work, now leave the billing to us. You deserve to be paid fairly. That’s where Restoration Insurance Billing (RiB) steps in. Our customers send us a written Xactimate and supporting documentation or they have RiB write it for them first. We leverage proven Xactimate estimating services to get the details right that reflect real-world costs.
We are a dedicated team of restoration billing experts who have been doing this for over a decade. We are obsessed with the claims process so you don’t have to be. Our system actively works to solve the low-pay, slow-pay, and no-pay problems that keep restorers up at night and their margin held captive.
Here is the simple truth: We work with the carrier adjusters for you.
When you partner with RiB, you bolt on a proven claims process that has been Trusted by Restorers Since 2014, to handle the billing-battles slowing you down.
We Answer the Calls:
Our experts take over the follow-up. We call, email, and defend your invoice with experience, IICRC, AHERA, OSHA, PA’s, and specialty circumstances. “I don’t have to personally argue about it or worry because RiB already knows, and gets my claims paid”. – Skousen – Office Administrator
We Speak Their Language:
We know what adjusters are looking for, and how to successfully marry that with the scope of work independent restorers completed. We write and defend your Xactimate estimates so they are ready to be paid. This means understanding details of line items, including how labor component prices are calculated in Xactimate for wage, overhead, and burden accuracy.
Want to dive into how line items are built? Watch this quick video on Xactimate Xpert Tips: Labor Component Prices.
We Reduce Rebuttals:
We present your claim clearly and professionally in a way Adjusters are able to review the restoration process our contractors did on site. We work to reduce the friction, and they know we expect to be paid accurately, and we don’t give up until you are.
What Happens When Restorers Hand Over the Stress of Claims Processing?
When you let RiB handle the restoration claims process, you get three simple, powerful results:
-
Scale Your Business: As owners and managers, we worry about our company. There’s a lot going on to balance the operation. Don’t worry about hiring and training an expensive in-house billing team. Traditional claims processing and estimating methods struggle to be as efficient as you’d like. When the storm hits, our restoration insurance billing experts are already-trained and ready to scale with your mitigation jobs quickly. You focus on the job site, and we focus on getting the adjuster on the phone.
-
More Profit, Faster: Our job is to defend each line item. We collect for the work you performed, helping contractors see increased revenue. Better cash flow means getting paid accurately to cover your labor burdens and target net profits. Invest in your business growth, while we work to reduce low-pay and slow-pay invoices. Review the latest industry economic pressures on construction costs, then utilize lien rights and appraisal conventionally. RiB will keep your invoices paid accurately and on time. We are not litigious – that costs everyone involved.
-
Peace of Mind: You can finally let go of the stress. No more late-night billing sessions. No more frustrating adjuster calls. You get transparent weekly reports and the peace of mind knowing true experts are fighting for your bottom line. Integrate an efficient billing strategy that makes your claims department a reliable profit center.
Read what Skousen, an office administrator at one of our customer’s companies, said:
“I can’t tell you how much stress you’ve taken off me. You guys are doing a much better job than I ever did! I was staying up to 1 AM writing estimates and chasing invoices because I don’t want to let the owner down. Now, I just drop a new job to RiB and go on with the rest of my day. It feels that easy.” – Skousen, Office Administrator
Don’t Settle Your Insurance Claims for Less.
Too often restorers are so busy managing the constant demands of their restoration business, that they leave money on the table.
Instead, focus on scaling your mitigation jobs and billing revenue with RiB – Restoration Billing Experts.
Adjuster demands and/or the burden of staff turnover and training requires your full-attention. Even though you document the mitigation damages to “should, shall, and must” standards of care, plus manage all the other aspects of the project, and estimate the costs of repairs like a pro. Scaling revenue is compounded by everything in the economy, at home, and more. So don’t settle your invoices for less.
Avoid inconsistent claim results with RiB and start scaling your restoration business. Outsource your insurance claims to RiB and save money, time and stress. Don’t let adjuster rebuttals slow you down, or low-pay you from reaching your business goals. You deserve to Scale Mitigation and Billing Revenue without the constant headaches. Continue doing the work to standards of care. Take care of your customers, while RiB is ready to be your partner and increase your profits. You’ll get back more time to operate efficiently and improve your office moral with our Peace of Mind Partnership. We’re ready to go when you are.
Ready to see how much more you’ll get paid, and easier getting paid can be?
Next Step: Reach out to a claims specialist today. There’s no pressure, just a simple talk and 7 ways to better and faster billing! Call (888) 426-3421
By Jason D. Myers
Jason D. Myers is the Co-owner of Restoration Insurance Billing, LLC (RiB) and IICRC Certified Firm. He holds the industry-specific IICRC WRT and TCST certs, but his real education started years ago, helping his dad with remodeling jobs. Because of that, he understands contractor daily demands and the value of hard work. Jason earned his business degree from the University of Northern Iowa and background in sales, including eleven years of door-to-door experience to advocate for restorer’s work. Today, Jason is dedicated to using RiB to get contractors paid correctly, ultimately giving them back time to focus on their business and families. A native of Oregon, he now lives in Arizona with his wife, three children, and their golden retriever Mikey, where he enjoys coaching soccer.