Remember – there’s one extra billing day in February this year! (February 29th.) Leap Year only comes around every four years. Let RiB take care of all the emergency restoration billing details for you!
Success for restoration contractors in this year and beyond will be largely dependent on a series of strategic decisions, which may include a proven insurance billing process, and partnership like ours that we’ve refined for 10 years now.
Our billing process consistently works with adjusters to justify restorers’ bills being paid faster, which gives them the time and means to perform more jobs, manage their field staff, and focus on other important aspects of building a great business in this exciting industry. Let RiB deal with the insurance carriers and improve your cash flow. We are committed and confident we can help our Contractor Partners reach their goals.
RiB Provides Restorers More Reliable Cash Flow, Expertise, and Work-life Balance!
You know the feeling, you finally finished a physically-exhausting restoration job… but now more work awaits you… Paperwork! You don’t get paid until those claims are filled out and sent. This is definitely easier said than done.
When it comes to addressing this major issue, Restoration Insurance Billing, LLC – (RiB) provides a total claim solution. We are a third-party billing specialist for emergency restoration services, that works directly with insurance carriers on behalf of restorers to optimize the invoicing and collections process. Our expertise and services help contractors to better deal with insurance adjusters and manage business cash flow – two of the main things that keep them up at night.
As one North Carolina contractor said, “If my daily management can be done more efficiently to get profitable estimates, and create a better work-life balance for my team – helping curb that burnout, turnover cycle every few years… Then, this is a no brainer.”
Negotiating payments with insurance carriers is also a challenge restorers face.
When restorers complete an emergency restoration job, they should expect timely payment for the services they provided. However, this is often not the case as the billing and collections process is usually hindered by inefficient back-and-forth with adjusters. It should be no surprise then that contractors want to distance themselves from carriers. The time spent on numerous email rebuttals, paperwork, and negotiations for work already done, is a unique expertise in this industry.
Waiting to get paid is frustrating. Without an advocate, the billing and collection process can be laborious for contractors and delayed. According to reports, it takes most (80%) contractors more than 30 days to get paid after a job is complete, and for a little more than half of contractors, the wait time is greater than 45 days… waiting for payments stretching beyond 60 days+ seems to be a common comment by contractors at trade shows and phone conversations. While there is some variation in these metrics by job and contractor types. Almost no one wants to wait more than a month to get paid, and for less money, especially with the added stresses of keeping up with payroll and overhead costs.
Plus, without someone consistently managing efforts to mitigate jobs that meet quality standards of care, and negotiation expertise to keep up with changing adjuster wants, restorers only collect about 85% of the amount billed. We’ve observed this for a decade, and seen many dedicated, hard working restorers who may even be underpaid for often risky work that others would avoid.
Again, with some variation by contractor and the restoration job… You the contractor will sleep better at night knowing our well-trained claim advocates are more than capable to deal with all adjuster communications on your behalf.
Ethan, a Minnesota restorer said it in his own words, this way:
“Partnering with billing professionals to advocate on behalf of my business & defend/fight for the legitimacy of the invoices we submit to insurance carriers is a full-time job that requires a significant amount of time & expertise; our partnership allows me to collect a larger % of our invoices AND gives me my time back to focus my efforts on growing my business as a whole”.
There are several reasons why it takes so long for contractors to get paid and may be undervalued. One of them is inefficient communication with adjusters. The claims process can be complicated, and it DOES require a lot of back-and-forth between the contractor and the adjuster. When contractors are out working on restoration jobs, they may not always have the time to drop everything and answer questions from the adjusters, which can prolong the process.
This communicating and negotiating with insurance adjusters is all we do, every day (for ten years now)!
We take those adjuster calls on-demand, and work with insurance on behalf of contractors to accelerate the claim management process – resulting in our clients: 1) getting paid more take-home profits, 2) getting paid faster, and 3) making insurance billing WAY easier for their resto-team.
Our Partnership, Peace of Mind, and Proven Process empower owners and managers of restoration companies to focus even more quality time on restoration services and doing what matters most to you and your business.
Three things are needed to streamline the claims processing cycle – people, technology, and processes.
Our battle-tested billing process, with over 85 stages, is supported by a team of highly-qualified, trained claim specialists. We’ve created a training program that ensures our claim advocates are equipped with all the tools to justify restoration invoices. Our understanding of industry guidelines, experience, and knowledge for restoration services – get our clients the optimal amount for the emergency service (EMS) restoration job(s) they performed. Additionally, outsourcing claims billing to restoration insurance specialists can save owners from having to hire and manage an in-house billing team. A bonus benefit of working with RiB is a decrease of staff turnover and increase of focus on training your field crew.
We also built proprietary software that helps our claim advocates stay on track and manage emergency restoration invoices through a carrier’s claims process. With this one-of-a-kind software, we have developed a unique foundation to our proven claims processing system. We originally created it to store claim documents, capture adjuster communication, and give our claim advocates something to streamline their work effectively.
Over the last 10 years, we’ve built in automation, robust data capture technology, and nuanced sequencing that reflects our hyper-focused experience with insurance billing for restorers need for timely payments. A lot of documentation and communication occurs throughout the lifecycle of a claim to get paid fully, and it’s important to keep a record of it all.
Our software not only does that, but it also reminds our team to take action at certain points in the process. Purpose-built software helps our claim advocates stay on top of invoices, defend the accuracy of charges, and ultimately speed up cash flow. Clients report increased revenues with our restoration payment solutions, and having more time and less stress to focus on growing their resto-biz.
Lastly, we have a rigorous claims handling process that was developed internally over a decade, and has gone through multiple iterations for consistent claims management. Let’s call it “mad tech skills”, to build what we’re talking about in order to get reliable, repeatable billing results.
The roles and responsibilities of our claim advocates and technologies are well mapped and in sync with one another throughout the billing and collection process. Since each carrier has a different way of processing claims, it’s important for the process to be rigid and flexible at the same time. It’s time-consuming to maintain that balance if you’re not solely focused on it.
We get it. As an emergency restoration contractor, you only have so much time and money to work with when you’re running a business and reach your profit targets. Working with RiB will not only increase your cash flow, but also alleviate internal staffing labor burdens and the needed time to train and retrain for consistent restoration claims processing best results. You’ll be able to manage the accounts receivables process MUCH easier, with more resources to focus on building your restoration company.
You can contact us today to see what we can do for you, and get started at our website www.RiBilling.com. We are dedicated to emergency restoration billing so you do not have to be!
By Jason D. Myers
Co-Owner – www.ribilling.com
IICRC Certified WRT, TCST
Jason grew up as a contractor’s son remodeling floors, kitchens and bathrooms, and more. His Dad is 70 years old today, and still swinging the hammer! Jason is passionate about helping hard-working contractors get paid better and have more time with their families. Jason started several businesses growing up from landscaping, to window washing, and holiday lighting services. He managed and sold pest control services for several years door-to-door, and he worked seven years selling alarms door-to-door. He earned a bachelor’s degree in business from Northern Iowa University. He grew up in Oregon, has been a soccer player his whole life, collegiate NCAA athlete, rec coach, and is blessed with three children and an amazing wife. They live in Arizona and just celebrated their 20th wedding anniversary.
